STORE POLICY

Welcome to St. SÔLAIS. By accessing or purchasing from our website, you agree to the policies outlined below. These terms are designed to protect both our customers and the integrity of our brand.

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ORDER ACCEPTANCE

All orders placed through stsolais.com are subject to review and acceptance.

We reserve the right to refuse, cancel, or limit any order at our sole discretion, including but not limited to:

• Suspected fraudulent activity

• Unauthorized resale or bulk purchasing

• Inaccurate pricing due to technical errors

• Violations of our store policies

If your order is canceled after payment has been processed, a refund will be issued to the original form of payment.

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PRICING & AVAILABILITY

All prices are listed in U.S. Dollars and are subject to change without notice.

Product availability is not guaranteed. In the event an item becomes unavailable after purchase, we will notify you and issue a refund if necessary.

We reserve the right to limit quantities per customer or per household.

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PAYMENT AUTHORIZATION

All payments must be authorized and verified prior to shipment.

For security purposes, St. SÔLAIS reserves the right to cancel orders where billing and shipping information cannot be verified.

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PRODUCT USE & DISCLAIMER

St. SÔLAIS products are formulated for external use only.

Individual results may vary. Our products are not intended to diagnose, treat, cure, or prevent any medical condition.

Customers are responsible for reviewing ingredient lists prior to purchase. We strongly recommend performing a patch test before full application, especially if you have sensitive skin or known allergies.

Discontinue use immediately if irritation occurs and consult a qualified healthcare provider if necessary.

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ALLERGIES & SENSITIVITIES

By purchasing from St. SÔLAIS, you acknowledge that it is your responsibility to assess potential sensitivities or allergic reactions to any ingredients listed.

St. SÔLAIS is not liable for adverse reactions resulting from product use.

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SHIPPING & DELIVERY

Once an order has been transferred to the shipping carrier, St. SÔLAIS is not responsible for:

• Carrier delays

• Weather disruptions

• Customs processing

• Lost or stolen packages marked as delivered

Customers are responsible for entering accurate shipping information. Orders returned due to incorrect address entry may require additional shipping fees for reshipment. For full shipping details, please refer to our Shipping & Delivery Policy.

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RETURNS & EXCHANGES

Returns and exchanges are subject to our Returns Policy. We accept returns on unopened, unused items within 14 days of delivery. Items must remain in original condition with all seals intact. St. SÔLAIS reserves the right to refuse returns that do not meet eligibility requirements. Original shipping costs are non-refundable.

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PROMOTIONS & DISCOUNT CODES

Promotional offers are subject to change without notice.

• Only one discount code may be applied per order unless otherwise stated.

• Promotions cannot be applied retroactively.

• Certain items may be excluded from promotional offers.

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INTELLECTUAL PROPERTY

All content on this website — including but not limited to product formulations, imagery, design elements, logos, trademarks, copy, and branding — is the exclusive property of St. SÔLAIS. Unauthorized reproduction, distribution, or commercial use is strictly prohibited.

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FRAUD PREVENTION & CHARGEBACKS

We actively monitor for fraudulent activity.

In cases involving:

• Claims of non-delivery despite carrier confirmation

• Unauthorized payment disputes

• Returned items that show signs of use

• Mismatched returned merchandise

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St. SÔLAIS reserves the right to:

• Withhold refunds

• Request supporting documentation

• Dispute chargebacks

• Restrict future purchases

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LIMITATION OF LIABILITY

To the fullest extent permitted by law, St. SÔLAIS shall not be liable for any indirect, incidental, consequential, or special damages arising from:

• Product misuse

• Delayed delivery

• Allergic reactions

• Website interruptions

• Technical errors

Our total liability shall not exceed the amount paid for the product purchased.

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GOVERNING LAW

These policies are governed by the laws of the State of New York, without regard to conflict of law principles.

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POLICY UPDATES

We reserve the right to update or modify this Store Policy at any time. Changes will be posted on this page and take effect immediately upon publication.

 

CONTACT

For questions regarding your order or these policies, please contact us at:

Customer Care: Info@StSolais.com